Care Unbound Ltd, trading as Here, is a not-for-profit social enterprise committed to delivering CQC outstanding, personalised healthcare for communities. Collaborating with NHS trusts, community organisations, and third-sector partners, it develops innovative services for long-term conditions, including musculoskeletal (MSK) care, dementia, and stroke. Alongside delivering care, Here empowers healthcare professionals with award-winning tools and training to optimise service delivery, streamline administration and enhance patient outcomes. As a large company reporting under FRS 102, Here requires thorough financial oversight to ensure compliance and sustainability in its healthcare mission.
Challenges
Plus Accounting has been working with Here for over a decade and their board regularly seeks detailed feedback and insights from the audit process, including raising questions on operational efficiency and cash reserves management to maintain transparency as a healthcare provider.
Our Approach
During each audit engagement, we prepare a comprehensive management report that outlines key areas for improvement, ranging from advisory recommendations to high-importance actions.
We accommodate the client’s needs while working to agreed-upon deadlines, ensuring an efficient and professional audit process. This collaborative approach enables us to deliver timely insights and maintain the highest standards of financial accuracy and transparency.
Client Collaboration
The success of our audits is built on strong collaboration. Our audit team, led by Chris Morey, works closely with their finance team to ensure smooth communication and timely issue resolution. We maintain regular touchpoints through Teams meetings and are readily available for discussions to avoid any surprises and keep the audit on track. This approach, combined with responsive communication, ensures that audits are conducted to mutual satisfaction.
Results and Impact
Our audit seeks to highlight areas where internal controls might be improved within their financial management practices.
Additionally, the audit team has been instrumental in creating a collaborative business partnering relationship throughout the year, not just during the audit process. By discussing alternative solutions and providing guidance on accounting principles when new situations arise, we’ve been able to support Here in navigating complex financial challenges with confidence and clarity.
Client Feedback and Ongoing Relationship
Feedback from Here has been positive, with their team acknowledging and valuing our recommendations. Our collaboration has strengthened relationships with their team, leading to greater mutual understanding and a shared commitment to achieving successful audit outcomes.
Looking Ahead
We are proud to continue our partnership with Here, offering tailored audit services that meet their evolving needs. With plans to perform the audit work for the next year and provide additional advisory support where required, we remain committed to supporting their mission of delivering exceptional healthcare to the community.
Our client says;
“The team at Plus Accounting has been an invaluable partner in ensuring our financial compliance and supporting our mission to deliver exceptional healthcare. Their proactive approach, clear communication, and tailored insights have greatly enhanced our financial management practices, and we appreciate their ongoing commitment to understanding our unique needs as a not-for-profit organisation.”
